Advice Centre

Email:
Call FREE on: 0800 6345 666
Monday to Thursday 8:30am to 9pm
Friday 8:30am to 5:30pm
Weekends 9am to 5:30pm

Can I Arrange a Delivery Time?

Our couriers operate all over the country and due to the nature of the products they deliver, delays can occur. As a result of this they are unable to offer a time of delivery or a time window so you…

Can I Collect My Order from your Head Office?

Emma Bowen Customer Service Advisor All bathroom ceramics and furniture are dispatched straight from the warehouse to maintain speed of delivery. Should you desire, you are welcome to collect yo…

Can I Have a Saturday Delivery?

Delivery Truck At BathEmpire, we do offer delivery on a Saturday. This will be dependent on your location, as we may not be able to deliver to certain areas at the weekend. If you order on Frid…

Can the Billing Address be Different to the Delivery Address?

Yes, it is possible to deliver to an alternative address.

Can the Courier Call First?

The courier drivers do not carry company phones and so will not be able to call you prior to delivery. You will need to be in until the driver delivers the item.

Change of Address After Ordering

Joanne O'Connor Customer Service Supervisor In order to provide our customers goods with the best, secured delivery possible, we only send items to the registered billing address of the payment.…

Check Your Order Status

Enter your details below to see the status of your order : [hook:order-lookup]

How do I track my items?

Delivery Truck At BathEmpire, all our items are classified through Small or Large delivery. On orders over £199, free delivery is available. For detailed information, refer to our delivery …

How Long Does Delivery Take?

Delivery Truck When you checkout you will be presented with a choice of delivery types. These options are dependent on the size of the items you have ordered, and the address you have provided. …

What are the Delivery Charges?

The delivery charges will always be displayed before payment is requested. For further information about all types of delivery, see our delivery page .