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How Do I Return My Goods?

Joanne O'Connor
Customer Service Supervisor 10 Year Warranty Guaranteed

The first step...

We understand that mistakes happen, and that occasionally you may want to return an item.

All we ask is that you contact our customer service team, telling us:

  1. Your order number
  2. The reason you would like to return the item
    (e.g. faulty, wrong product ordered etc.)

Please make sure you do this within 7 days of receiving your order, otherwise we may not be able to offer you a full refund.

What happens then?

We will then send you a completed returns form, which you will need to sign, along with clear instructions on how to return your item.

Your 7 day no-quibble guarantee

It's our promise to you, that you have 7 days after receiving your goods to decide if you wish to keep them.

Please note though, that we can only offer a full refund on items that have not been used.

What if my item is faulty?

Every BathEmpire product comes with a 10 year warranty, which covers any manufacturing faults. For more details on the BathEmpire 10 year warranty, click here.

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