Emma Bowen Customer Service Advisor The first step... Should you wish to cancel an order, all we ask is that you contact our customer service team, telling us: Your order number The reason you w…

Joanne O'Connor Customer Service Supervisor 10 Year Warranty Guaranteed The first step... We understand that mistakes happen, and that occasionally you may want to return an item. All we ask is…

You have 7 working days, from the date of purchase, to let us know about the return in writing (via post or email). After this, you have another 14 days to get the item back to us via a trackable, rec…

BathEmpire is more than happy to exchange your product under the 7 day no quibble guarantee. Please call the Customer Care Centre on 0800 6345 666 and request a returns form and let us know which item…

Emma Bowen Customer Service Advisor Providing the items have been returned in the original packaging in their original condition, all refunds are processed within 31 days. However, we strive to…

The courier will attempt delivery; return to the depot; store the item overnight; resend the item the following day; return the item to the depot again and store it overnight; and then redeliver back …

Yes, any unwanted items must be returned to us at your own expense and via a trackable, insured courier. On the safe, undamaged returned we will then refund you the original cost of the item including…